FAQ

How do I change my delivery information?

You won't be able to amend your delivery info for an order once your order is placed. Fret not, drop us a message here and we'll do whatever we can to help!

Just a heads up - shipping delays may occur for delivery address amendments but we promise we'll always try our best to minimise this.

 

What should I do if my order hasn't been delivered yet? 

Please contact us, here, with your Order Reference. We'd be happy to help.

 

I received a defective item, how do I request for an exchange?

Let us to fix it. Drop us an email at hello@trapeze.sg within 7 days from the delivery date with the following info:

  • Your Order Reference
  • The product name/code of the defected item 
  • Photo of the defect

Our Customer Care team will get back to you as soon as possible and assist you with an exchange. If the piece is no longer in-stock, store credit or a refund will be issued.

For defective items, we will take care of the cost of return. Please make sure your items are not used, unworn, unwashed, unaltered, and still have their tags on.

 

Can I change or cancel my order after confirmation?

Amendments or cancellations can't be made once your order's been confirmed.

We always want to make sure your order's delivered to you as quickly as possible, so it's sent for processing as soon as we confirm it.

 

I received a wrong item, what should I do?

Drop us an email at hello@trapeze.sg within 7 days from the date of delivery with the following information:

  • Your Order Reference 
  • The product name/code of the item you ordered
  • The product name/code of the item you received

Our Customer Care team will get back to you as soon as possible on the next steps to take.

For incorrect item/s received, we will take care of the cost of return. Please make sure your items are not used, unworn, unwashed, unaltered, and still have their tags on.